DB
Danie B
1 reviews | Active since Feb 2019
26 Feb 2019, 21:49
Shocking service 3rd party claim.
Outsurance legal department (3rd party claims) has very serious issues. I have now tried to be nice, I have tried phone calls and emails. I have left messages with the claims agent and his manager and nobody gives a hoot. They ignore me like I do not exist. I am now going to the insurance ombudsman and hopefully they will wake up and get my car repaired after their client caused the accident.
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Replies (4)DB
Danie B's updateReviewer Update
27 Feb 2019, 09:52I have emailed the complaints department aswell. The claim number is ********** 11
DB
Danie B's update27 Feb 2019, 09:52
Reviewer Update
I have emailed the complaints department aswell. The claim number is ********** 11
OUTsurance's replyOfficial
04 Mar 2019, 08:40Good day danie-van-den-berg,
The lack of feedback you have described is unacceptable.
Nompu our legal manager contacted you to discuss the merits of the claim in detail. We will review the matter and revert.
We do apologise for the lack of feedback.
Regards,
OUTsurance
The lack of feedback you have described is unacceptable.
Nompu our legal manager contacted you to discuss the merits of the claim in detail. We will review the matter and revert.
We do apologise for the lack of feedback.
Regards,
OUTsurance
OUTsurance's reply04 Mar 2019, 08:40
Official
Good day danie-van-den-berg,
The lack of feedback you have described is unacceptable.
Nompu our legal manager contacted you to discuss the merits of the claim in detail. We will review the matter and revert.
We do apologise for the lack of feedback.
Regards,
OUTsurance
The lack of feedback you have described is unacceptable.
Nompu our legal manager contacted you to discuss the merits of the claim in detail. We will review the matter and revert.
We do apologise for the lack of feedback.
Regards,
OUTsurance
DB
Danie B's updateReviewer Update
06 Mar 2019, 21:42Yes Nompu did contact me on Friday first March . She said that I would have an reply by Tuesday five March. You guesed it... Tomorrow is Thursday and still no reply from Nompu or anybody else. Does any body have the email address for the CEO of outsurance? Or do I go directly to the ombudsman?
DB
Danie B's update06 Mar 2019, 21:42
Reviewer Update
Yes Nompu did contact me on Friday first March . She said that I would have an reply by Tuesday five March. You guesed it... Tomorrow is Thursday and still no reply from Nompu or anybody else. Does any body have the email address for the CEO of outsurance? Or do I go directly to the ombudsman?
OUTsurance's replyOfficial
08 Mar 2019, 11:39Good day danie-van-den-berg,
The matter was escalated to the office of the CEO. Kelvin our client relations manager contacted you to apologise for the lack of feedback.
We have discussed the offer and sent it to you.
Regards,
OUTsurance
The matter was escalated to the office of the CEO. Kelvin our client relations manager contacted you to apologise for the lack of feedback.
We have discussed the offer and sent it to you.
Regards,
OUTsurance
OUTsurance's reply08 Mar 2019, 11:39
Official
Good day danie-van-den-berg,
The matter was escalated to the office of the CEO. Kelvin our client relations manager contacted you to apologise for the lack of feedback.
We have discussed the offer and sent it to you.
Regards,
OUTsurance
The matter was escalated to the office of the CEO. Kelvin our client relations manager contacted you to apologise for the lack of feedback.
We have discussed the offer and sent it to you.
Regards,
OUTsurance