SHOCKING SERVICE

I am a new homeowner, so this is my first time dealing with home insurance and I must say I wish its my last!!<br> I called Outsurance on Aug 12 to report a leak under my sink that is seeping into my walls, under the tiles and into the kitchen cupboards. I was assisted by Sibusiso Thanjekwayo and to this day I haven't received any feedback or courtesy call! I had to call day in and day out to get some sort of feedback from them. They sat and waited for photographs for 2 weeks from the service providers who assessed the damage, instead of following it up. Each time i called in a different person would tell me that they will follow it up and call me back in 10 mins, I'm still waiting. I called back today just for them to finally tell me after almost a month that they rejected our claim as our geyser is not burst and they wont cover it. I am cancelling our insurance with this PATHETIC company!!!! I am so outraged by this service, I don't know what to do with myself !<br>