SHOCKING SERVICE!!!

My car went in to wynberg panelbeaters last week Monday 1st april 2019 , I called them on Wednesday and asked them when do they expect to be finished they informed by Friday I should have my car , Friday came and my husband got a sms saying my car was being assembled and then will be sprayed , Monday came and said they were still busy with the assembling etc… Tuesday the 9th of April they said it was going to the spray booth . I called them spoke to a guy named Frank and he says it will be ready by 4.30 I asked him if its possible if they can have it ready by 3.30pm and he said he would try he's best he will phone me back by 1 , 2 pm came I hadn't received a call back I call back and I get told 3.30pm it will be ready at 3.10pm they called my husband to inform him that he cant collect my car that they have accidently scratched my car so they have to repair that I called them and spoke to Frank and he says that in the wash bay they scratched my car, this is totally inacceptable. I then called OUTSURANCE to explain to them my situation and I honestly felt like there was a "no care attitude" they said that they will call wynberg and find out today the 1th April I dealt with a lady named Palesa, I explained my situation and she promised she would sort it out and she understands my frustration at 1.30pm called wynberg panelbeters and they told me my car is ready , I have not heard one thing back from OUTSURANCE , when I call back Palesa is Busy and her manager is not available.I eventually get to another manager and she can see on the system I have a complaint but guess what NOTHING HAS BEEN DONE , no call to the panel beaters nothing absolutely shocking !!!!!!!