Shocking service!!!

I lodged a claim for 2 tablets 11 July, my claim was finalized and tablets replaced the following week. After 3 days the one tablet did not charge at all . I called the supplier (p & g eastrand) who collected the tablet for repairs. It is now more than 2 months and still no feedback. When I call outsurance then they get the supplier to call me. When Brandley from P& G Calls it's always the same story he is trying to get them to replace it. I've had numerous conversations with Bradley re their poor customer service . I have called outsurance also and they got Bradley to phone me once again with same story. I have now replaced the tablet and need a refund. P & G needs to refund my excess to outsurance. Outsurance I refuse to deal with your supplier, please get this sorted!