Shocking Sales Techniques by OutSurance

I have a vehicle policy with OUTSURANCE. MY wife's car was parked at Princess Crossing Two weeks ago. An unknown man and his wife parked next to my wife's car hit the right front bumper when he tried to get out of the parking spot next to my wife's car. He apparently could not get his car out of the parking spot next to my wife's car. He hit our car on the right front driver's side on the lower section of the bumper. When my wife &daughter got back to her car, the car Guard comes to her and gave her the colour of the car plus make and informed her that he witnessed the whole affair. He advised my wife of the time the elder's couple arrived and when they left. The guard informed my wife that there are surveillance cameras in the whole parking area. She must endeavor to go to the security office and give the manager the time he saw the accident happen and the lady would give my wife the footage on the film of the accident which my wife did. I requested the lady the next day to send me a WhatsApp photo of the accident which she did. I forwarded this to the Legal Department of Outsurance. We fully comp**** with our insurance company's requests, reported the accident the very next day to the police station in Roodepoort without even our insurer asking us to do so as we are aware of the requirements. We gave the lady the case number when we reported it. Within a few days, they had traced the guilty party. They then paid the damages to Outsurance the full amount. Outsurance very quickly in the course of this sage informed me that I had forfeited our Out bonus of R2172.00? Of course, I took them on and they were not interested as they claim if I don't claim against them they (OUTSURANCE will pay us this OUT BONUS as its agift.? I, of course, Took them on but they weren't interested. I'm not happy with this as I was not the guilty party and had no way of stopping this accident causing damages to my car, It was a hit and run matter which is a ******** offense. Our car was unmanned and we were shopping in PICK &Pay. My Husband did all there work for them as a gift. OUTSURANCE had not much to do as my husband did all the leg work for them

Know I come to my case. I am of the opinion that the manner that OUTSURANCE sells their policy with the wording if you do not have an accident in three years we will pay our clients an OUT BONUS > This is misleading the public as if we the client cause the accident, by all means, we should pay the penalty. Please take the matter up with OUTSURANCe their policy is very one-sided and not fair. It is misleading clients to sell a policy and the policyholders should be warned

Yes if the policyholder is guilty causing OUTSURANCE Costs they should be reprimanded and forfeit nonclaim bonuses