Shocking Process

I was in a motor vehicle accident in March 2023. My vehicle has still not be repaired to its original state, thanks to the poor selection of service providers by Outsurance. My vehicle had to be returned 4 times to the panelbeater due to poor execution. The detail of which is well documented. The Glass Service provider, firstly didn't repair the window correctly and secondly app**** the incorrect tint to my window. The glass repairer indicated that they would replace the tint on the other windows of my vehicle and also agreed (as communicated by Outsurance) that this would be done. Whilst the tint of the window is incorrect, the passenger window does not operate correctly. This is also well document to both Outsurance and the service provider. It is quite clear that Outsurance are not interested in sorting this matter out and would rather make this the client's problem.