Shocking - Outsurance

Shocking!!!!!! It has been 7 months since we lodged a claim for a water leak in our bathroom and we are still sitting with a not even halfway completed repair. The claims advisers do not see their clients as people but rather as claim numbers and thus do not communicate with us and often do not call us back. They forget that we are suffering with two bathrooms which are not functional and this affects our lives severely. The service providers appointed by outsurance are quite honestly pathetic and have ended up turning a relatively simple and inexpensive repair into an extensive and expensive repair due to constant damages they have caused - the expense caused by outsurance service providers I expect is why we as the client are still waiting for repairs to be completed, as outsurance scrambles to do 'damage control' at their convenience not giving a second thought to their client who is inconvenienced and paying I might add an increases monthly premium calculated on the assumption that the repairs have been completed. We have been nothing but respectful and patient, but we are now completely at our wits end with outsurance and their service providers - one can only take so much abuse!!!