RH
Richard H
1 reviews | Active since Mar 2023
24 Feb 2025, 11:45
Shocking: Non-genuine windscreen replacement on my Jeep Grand Cherokee
Absolutely shocked to see that Outsurance replaced my 2018 Grand Cherokee with a generic windscreen... because apparently its out of warrantee. I service my car at the Jeep dealer and only ever use genuine parts to keep resale value up, and they unilaterally, without informing me, decide to use non-genuine generic replacement windscreen. Not a chance this is going to fly with me Outsurance.
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OUTsurance's replyOfficial
07 Mar 2025, 11:16Hello Richard
Our client liaison advisor as well as assessing manager have been assisting in making arrangements for the rectification work to be done.
Adele discussed the latest arrangements made with you and will remain in contact with you until the matter has been finalised,
Our apologies again for the inconvenience and frustration you have experienced so far.
Regards
The OUTsurance Team
Our client liaison advisor as well as assessing manager have been assisting in making arrangements for the rectification work to be done.
Adele discussed the latest arrangements made with you and will remain in contact with you until the matter has been finalised,
Our apologies again for the inconvenience and frustration you have experienced so far.
Regards
The OUTsurance Team
OUTsurance's reply07 Mar 2025, 11:16
Official
Hello Richard
Our client liaison advisor as well as assessing manager have been assisting in making arrangements for the rectification work to be done.
Adele discussed the latest arrangements made with you and will remain in contact with you until the matter has been finalised,
Our apologies again for the inconvenience and frustration you have experienced so far.
Regards
The OUTsurance Team
Our client liaison advisor as well as assessing manager have been assisting in making arrangements for the rectification work to be done.
Adele discussed the latest arrangements made with you and will remain in contact with you until the matter has been finalised,
Our apologies again for the inconvenience and frustration you have experienced so far.
Regards
The OUTsurance Team