Shocking Lack Of Service And Communication

I reported an accident to Eva Lusane of OUTsurance on Monday 01 June at around 1.30pm. I live in Bonnievale a small town in the Western Cape. On Wednesday 03 June my car was collected and I was under the impression it will be repaired in Swellendam 30kms away. I suggested I could get a reputable repair company in Bonnievale to assess the damage and OUTsurance can pay them. Eva said "No". I then found out my car was been sent to Premier Panel Beaters in Mossel Bay 220kms away. After hearing nothing from OUTsurance for 2 days I then emailed and called Eva only to be told she is now on leave. I then spoke to Molefe Matsepa. On Friday 05 June I called Michelle at Premier Panel Beaters only to be told my car is no longer with them, it was supposed to be delivered to Mossel Bay Panel beaters. I was furious as OUTsurance never told me this. In the meantime after waiting FIVE DAYS for Eva and Molefe to arrange a rental vehicle for me as per my policy. I arranged a rental and collected it in Worcester 90kms away. I then recieved an email from Molefe stating my claim had been finalized??????? Nothing about where my car was, what was the damage and when can I expect to get my car back. On Monday 08 June I emailed Molefe and asked these questions. I then got a phone call from a Mr. Gavin Holly, he said he was an assessors for OUTsurance. We discussed my INITIAL SUGGESTION and he agreed to have my car uplifted from Mossel Bay Panel beaters and sent to Brian's Auto Body shop in Bonnievale to repair the mechanical issues caused by my accident. Since then NOTHING HAS HAPPENED. It has been TEN DAYS since I reported the accident and 1) I don't know where my car is?? 2) What is wrong with my vehicle?? 3) When can I expect to get it back? Some reference numbers for emails I sent ***, ***, ***, ***, ***, ***. The TOTAL DISREGARD FOR S PAYING CUSTOMER AND THE YOTSL LACK OF SERVICE AND FEEDBACK IS SHOCKING.