1 reviews | Active since Jun 2016
<p>Today i received am email from Outsurance stating the following We have included an updated copy of your Personal facility which contains the revised terms and<br />conditions of your cover. The updated cover is effective from 31/10/2016. Please read through the<br />document to ensure that you understand its content. Please call us to discuss any queries you may<br />have.<br />Your total premium has been adjusted from R563.68 to R649.79. The new premium is effective<br />from 31/10/2016 and will be deducted from your bank account automatically on that date.<br />We have revised your premium by taking the following combined factors into account:<br />- Inflationary adjustments to reflect the inflationary effects on repair and replacement cost as<br />well as general trends in claims frequencies. Where applicable we have increased the value of<br />the cover accordingly to ensure that its values keep pace with the appropriate inflationary<br />adjustments. On Contents we have increased the cover and premium by a higher percentage<br />for younger clients to allow for typical growth in the number of household possessions<br />associated with younger clients. It remains your responsibility to ensure that the cover amount<br />is appropriate to prevent under-insurance or over-insurance. Should you be materially underinsured,<br />we may adjust your claim amount in line with the shortfall in cover. Please ensure<br />that the items covered are no longer insured elsewhere to avoid dual insurance.<br />- Previous claims and premium non-payments.<br />- Improvement in risk factors which influence your profile.<br />- Driving behaviour (only applicable to ********** <p> </p> <p>I called them to advise them that, the increase is a vast increase and that my increase on my salary wasnt even that high persentage wise!!! the lady i spoke to said they can review the above and is willing to drop my premiums too R619?????? how is that even possibe? firstly they are wanting to charge me more for a car that isnt even worth the same as what i insured it for? So the more my car depreciates the more i have to pay so logically the more expensive my car is the less i pay? you guys want to put up my premier incase i need parts for my car? and i have never claim from you and have never skipped a payment yet you are telling me you going to put my insurance up no matter what!!! it absolutley ridiculous these are the quotes i received from hippo Auto and General - R487.49, Budget - R470.69 Dial Direct - R480.06 First for Women - R490.47 is your aim for new and on going clients if we cant beat it we will pay you R400.00? that is obviously a marketing scheme to poach? because your existing clients are not getting the same treatment as new clients. I have been with Outsurance for 2 years and i must say i am quite dissapointed at the above!! </p>
We are so sorry we made you feel as if we don't value you as a client!
Our client care manager, Cora contacted you and discussed the rerate and principles appried during the process with you in further detail.
Cora will provide you with further feedback once the sales call has been audited to confirm discussion regarding excess payable.
Regards
Dinky
Best regards,
We are so sorry we made you feel as if we don't value you as a client!
Our client care manager, Cora contacted you and discussed the rerate and principles appried during the process with you in further detail.
Cora will provide you with further feedback once the sales call has been audited to confirm discussion regarding excess payable.
Regards
Dinky
Best regards,
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