Shocking follow up

<p>My vahicle was written off and Outsurance payed out as I expected, which I am grateful for... but my overall experience in dealing with them to sort out the claim was terrible. It took about a week for my vehicle to leave the outsurance asessent yard and be send to the "certified" mechanic and then another 3 weeks of me being left in the dark while I was phoning in about once every 2 days. When I phoned in, I could typicaly get told that they would contact the mechanic and ask for an update, then I wouldn't hear back for another 2 to 3 days and need to phone outsurance again only to get told that outsurance would call the mechanic again and so it repeats. I had eventially interracted with enough people to be able to email and ask for certain people who were working on my claim. The mechanic eventually made a call to write off the car and I was phoned to be told this but the person who phoned couldn't explain why and so I was left waiting and stressing another day and a half before resorting to coimplaining on social media, which got me answers within an hour almost.</p> <p> </p> <p>So I got the results I was paying for and most of the people I called and emailed were very helpfull but my experience with Outsurance overall sucked. I understand that these things can take time but 4 weeks was way too long and I shouldn't have had to do all the follow up myself, file complaints and turn to twitter just to know what's happening. My new car will be insured by anyone but Outsurance.</p>