LP
Linda P
1 reviews | Active since Oct 2012
07 Dec 2022, 09:54
Shocking Experience
We are with Outsurance for many years and we hardly claimed. A few weeks ago after the heavy rainfall, our roof started to leak and we claimed the damage. We got 3 separate quotes and all contractors said that we maintained the roof. However Outsurance sees this different and decided to waive the claim partly which left us in a shock. The quotes were around R 27.000 and they paid us R 5000 - R 2850 . We are highly disgusted. “Nice” Christmas present from Outsurance!
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Replies (2)LP
Linda P's updateReviewer Update
09 Dec 2022, 14:37The feedback was also from your appointed contractor Uli from Kroonstad who was not really keen on doing the job as he had to travel from Kroonstad to Fouriersburg. Even more surprised with your reply.
LP
Linda P's update09 Dec 2022, 14:37
Reviewer Update
The feedback was also from your appointed contractor Uli from Kroonstad who was not really keen on doing the job as he had to travel from Kroonstad to Fouriersburg. Even more surprised with your reply.
OUTsurance's replyOfficial
19 Dec 2022, 15:50Good afternoon Linda,
Further to our private reply, on receipt of your complaint, our assessing manager Nic asked that you provide him with your quote and photos.
He reviewed your quotes and photos and provided you with detailed feedback.
We understand that the outcome is disappointing however gradual deterioration and wear, and tear is not a covered peril.
Regards,
OUTsurance
Further to our private reply, on receipt of your complaint, our assessing manager Nic asked that you provide him with your quote and photos.
He reviewed your quotes and photos and provided you with detailed feedback.
We understand that the outcome is disappointing however gradual deterioration and wear, and tear is not a covered peril.
Regards,
OUTsurance
OUTsurance's reply19 Dec 2022, 15:50
Official
Good afternoon Linda,
Further to our private reply, on receipt of your complaint, our assessing manager Nic asked that you provide him with your quote and photos.
He reviewed your quotes and photos and provided you with detailed feedback.
We understand that the outcome is disappointing however gradual deterioration and wear, and tear is not a covered peril.
Regards,
OUTsurance
Further to our private reply, on receipt of your complaint, our assessing manager Nic asked that you provide him with your quote and photos.
He reviewed your quotes and photos and provided you with detailed feedback.
We understand that the outcome is disappointing however gradual deterioration and wear, and tear is not a covered peril.
Regards,
OUTsurance