1 reviews | Active since Jan 2018
Shocking customer service and *********
Shocking service Outsurance! So my husband had small accident with my car and now I am told the excess is R4800! it was never what I signed up for. I will not be paying this higher excess. I then asked why it was so high and was told the excess went up last year when my premiums came down. I never agreed to my excess going up. I negotiated a lower premium because the value of my car is coming down but my premiums keep going up. So you take it upon yourself to increase my excess to bring my premium down without my authorisation! I will not accept this and demand that it be change back to what it was and that someone contact me as a matter of urgency! I will also be looking for a new insurance company with immediate effect. This is shocking customer service. I will not do business with a company that is *********.
Thank you for both responses.
Lloyd did clarify the excess increases occurred annually as your policy was rerated.
We are pleased to know Lloyd could have assisted you. Our client care advisor has since reduced your excess for future claimable events.
Your continued support is much appreciated by us and we will relay your feedback on to Lloyd.
Regards
OUTsurance
Thank you for both responses.
Lloyd did clarify the excess increases occurred annually as your policy was rerated.
We are pleased to know Lloyd could have assisted you. Our client care advisor has since reduced your excess for future claimable events.
Your continued support is much appreciated by us and we will relay your feedback on to Lloyd.
Regards
OUTsurance