Shocking Customer Service

Hi, I just want to start by saying this is the first time I am using Hello Peter, so it has had to take a VERY poor service to get me to do this as I am desperate.<br> <br> It has taken over 3 MONTHS for Outsurance to pay me out for a third party claim. This is after having to follow up with numerous emails and phone calls with NO/Minimal response from Jacques Botha.<br> <br> After threatening to go to Hello Peter I eventually got a response and the money was paid into my account. After all this Jacques did not even have the courtesy to follow up to ensure I received the money, I just got an automated response/mail.<br> <br> Then to add to this, when I phoned the Panel Beaters whom Jacque informed me had provided the quote to repair my vehicle meaning I would not have to contribute anything financially. The panel beater informed me that they were never contacted neither did they see the vehicle, but that Outsurance do their own assessment and do their repair quotes and put a Panel beaters name on the quote!!!!