Shocking, callous service

I put in a claim with Outsurance on the 27th September 2021. The company looked for every excuse to not honor the claim but were unable to find any legitimate reason so they accepted the claim. However, they are now still trying their utmost to not complete the repairs or pay out the claim. I think it is disgusting the way this company treats its clients. The claim is on my late father's policy and the only thing that Outsurance makes very clear with every piece of communication is that my father has now lost his outbonus and the next one will only be paid in 2024. Somehow, I believe the loss of the OUTBONUS is the least of my father's worries and I don't believe Outsurance will pay the promised outbonus to a deceased person in 2024. This is very callous and insensitive of the company to keep reminding me that my father has passed away. I wish I could add the photos of the so called repairs done to my father's house, they show the shocking state the house has been left in.