GW
Gavin W
1 reviews | Active since Dec 2016
11 Jul 2024, 10:41
Shocking
Have been a client of Outsurance for a good number of years. Recently I made two claims. I was advise that I would loose my no claim bonus which is understandable. Besides a sub standard job in my Kitchen, I was shocked to see my premium has increased by 27.5%.
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OUTsurance's replyOfficial
16 Jul 2024, 14:16Good day Gavin,
Thank you for bringing your concerns to our attention.
Our client liaison manager, Lindi, contacted you regarding your claim experience. You raised your concerns with Lindi, and she discussed the way forward. Our client liaison team will remain in contact with you up until the matter has been finalised.
Regarding the annual increase, there are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Subsequent to your review, our client services team were able to assist you with reviewing your premium.
We do apologise for your overall experience.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our client liaison manager, Lindi, contacted you regarding your claim experience. You raised your concerns with Lindi, and she discussed the way forward. Our client liaison team will remain in contact with you up until the matter has been finalised.
Regarding the annual increase, there are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Subsequent to your review, our client services team were able to assist you with reviewing your premium.
We do apologise for your overall experience.
Regards,
The OUTsurance Team
OUTsurance's reply16 Jul 2024, 14:16
Official
Good day Gavin,
Thank you for bringing your concerns to our attention.
Our client liaison manager, Lindi, contacted you regarding your claim experience. You raised your concerns with Lindi, and she discussed the way forward. Our client liaison team will remain in contact with you up until the matter has been finalised.
Regarding the annual increase, there are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Subsequent to your review, our client services team were able to assist you with reviewing your premium.
We do apologise for your overall experience.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our client liaison manager, Lindi, contacted you regarding your claim experience. You raised your concerns with Lindi, and she discussed the way forward. Our client liaison team will remain in contact with you up until the matter has been finalised.
Regarding the annual increase, there are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Subsequent to your review, our client services team were able to assist you with reviewing your premium.
We do apologise for your overall experience.
Regards,
The OUTsurance Team