JE
Jay E
1 reviews | Active since Feb 2020
07 Nov 2020, 19:41
Shocked, poor poor service
Poor and shocking service when i needed it most. Firstly they weren't sure whether a burst geyser is a household emergency or not. That was credited to Barney Margo. THEN Lizelle Gouw promised me that the claim will be managed by her and she will get Zipp Plumbers to contact me. THEN.I.followed up and Marco informed me that Zipp Plumbersw have no stock of the ever famous 150lt Kwikot geyser. Further he dropped out-non-surance by stating that Zipp Plumbers have not received any details about the claim. Oh by the way...I pay OUT-NON-SURANCE a premium of just a few rands short of R1800 pm
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Replies (2)
OUTsurance's replyOfficial
11 Nov 2020, 14:58Hello Jay
You have our sincere apologies for the entire service experience.
We did communicate with you and also notified our procurement department of the situation.
The geyser was since installed and we appointed a service provider to attend to the ceiling. The appointment was made for Friday.
Yural also discussed recourse with you, given the inconvenience you suffered.
Regards
OUTsurance
You have our sincere apologies for the entire service experience.
We did communicate with you and also notified our procurement department of the situation.
The geyser was since installed and we appointed a service provider to attend to the ceiling. The appointment was made for Friday.
Yural also discussed recourse with you, given the inconvenience you suffered.
Regards
OUTsurance
OUTsurance's reply11 Nov 2020, 14:58
Official
Hello Jay
You have our sincere apologies for the entire service experience.
We did communicate with you and also notified our procurement department of the situation.
The geyser was since installed and we appointed a service provider to attend to the ceiling. The appointment was made for Friday.
Yural also discussed recourse with you, given the inconvenience you suffered.
Regards
OUTsurance
You have our sincere apologies for the entire service experience.
We did communicate with you and also notified our procurement department of the situation.
The geyser was since installed and we appointed a service provider to attend to the ceiling. The appointment was made for Friday.
Yural also discussed recourse with you, given the inconvenience you suffered.
Regards
OUTsurance
JE
Jay E's updateReviewer Update
13 Nov 2020, 11:02I'm still struggling to get my job concluded. Outsurance is the worst!
I'm still dealing with Lizelle and Yurol.
They appointed another useless service provider, Bartopelum Construction. Who failed to deliver on the arranged date.
I'm still dealing with Lizelle and Yurol.
They appointed another useless service provider, Bartopelum Construction. Who failed to deliver on the arranged date.
JE
Jay E's update13 Nov 2020, 11:02
Reviewer Update
I'm still struggling to get my job concluded. Outsurance is the worst!
I'm still dealing with Lizelle and Yurol.
They appointed another useless service provider, Bartopelum Construction. Who failed to deliver on the arranged date.
I'm still dealing with Lizelle and Yurol.
They appointed another useless service provider, Bartopelum Construction. Who failed to deliver on the arranged date.