**** Service and Experience thus far

Currently very unhappy with the service I have been receiving from you.

I was told and promised claims for out and about items are settled within hours. We are now approaching DAYS!

Staff dont seem to know whats going on. One personal tells me the claim is done and payment needs to be approved by a manager, then another tells me that an assessor has to be assigned first.

Now im being told someone is assigned and will contact me. No name or details of this assessor have been given to me, also no contact from this supposed person either!

This is absolutely shocking. I would like to have my claim settled, but it seems you guys are just stalling!!!

When i ask a question, the response i get is “Thank you for your email. Regards”

Ridiculous!!!