Shameless ********

My husband and took insurance with Outsurance as we were quite impressed with their premiums...biggest mistake of our lives. We had a long telephone conversation with the consultant who assured us that the insurance covered all our property, including phones and ipads. We even gave the consultant the value of our phones, including our helper's, with her helping us google the prices...fast foward to now, we are claiming and boy do we receive the shock of our lives! Apparently our policy does not include out and about, which our claim falls under. We have requested Outsurance for the recording of the conversation where the consultant told us that the cover includes all property, including phones as long as the damage occurs at our property, which in this scenario is the case. Outsurance have not released the recording, but instead said that they listened to the recording and there was no misrepresentation by their consultant...quite sad because we insured with Outsurance against our better judgment. Basically, the policy document they sent us is totally different from the telephone contract! Be warned, these guys are ******* and will do anything to get clients but will drop you like yesterday's trash when it comes to claiming and they'll basically bully you into submission. It's a bye bye from us.