NL
Nicolaas L
1 reviews | Active since May 2012
27 Mar 2024, 14:27
Shame on you Outsurance !!!
I cancelled my cover with Outsurance. Outsurance debit my account on 1 March 2024 for the month, but after cancelling with them, the cover is only valid till the 29th and I will have to pay a pro-rata amount at the new company to be covered for the rest of the month. How on earth is it possible to pay on the 1st but I am only covered till the 29th!! Shame on you Outsurance!!
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
27 Mar 2024, 14:52Hello Nlcolaas
Thank you for your feedback.
Please accept our apologies for any misunderstanding we could have created.
Your collection date was always on the 30th day of each month, and our advisor cancelled the cover for the 29th in order to prevent a pro rata premium to be raised for the remainder of the month. If your new cover is to start 1 April, we should have captured the cancellation date for 31 March, and a pro rata premium for the remaining 3 days would then have been collected.
It is imperative that our advice is clear at all times, and the above should have been discussed with you at the time.
Our client care manager will be in contact with you and service concerns will be discussed internally.
Regards
The OUTsurance Team
Thank you for your feedback.
Please accept our apologies for any misunderstanding we could have created.
Your collection date was always on the 30th day of each month, and our advisor cancelled the cover for the 29th in order to prevent a pro rata premium to be raised for the remainder of the month. If your new cover is to start 1 April, we should have captured the cancellation date for 31 March, and a pro rata premium for the remaining 3 days would then have been collected.
It is imperative that our advice is clear at all times, and the above should have been discussed with you at the time.
Our client care manager will be in contact with you and service concerns will be discussed internally.
Regards
The OUTsurance Team
OUTsurance's reply27 Mar 2024, 14:52
Official
Hello Nlcolaas
Thank you for your feedback.
Please accept our apologies for any misunderstanding we could have created.
Your collection date was always on the 30th day of each month, and our advisor cancelled the cover for the 29th in order to prevent a pro rata premium to be raised for the remainder of the month. If your new cover is to start 1 April, we should have captured the cancellation date for 31 March, and a pro rata premium for the remaining 3 days would then have been collected.
It is imperative that our advice is clear at all times, and the above should have been discussed with you at the time.
Our client care manager will be in contact with you and service concerns will be discussed internally.
Regards
The OUTsurance Team
Thank you for your feedback.
Please accept our apologies for any misunderstanding we could have created.
Your collection date was always on the 30th day of each month, and our advisor cancelled the cover for the 29th in order to prevent a pro rata premium to be raised for the remainder of the month. If your new cover is to start 1 April, we should have captured the cancellation date for 31 March, and a pro rata premium for the remaining 3 days would then have been collected.
It is imperative that our advice is clear at all times, and the above should have been discussed with you at the time.
Our client care manager will be in contact with you and service concerns will be discussed internally.
Regards
The OUTsurance Team