KP
Kamalan P

1 reviews | Active since Mar 2009

01 Apr 2019, 19:23

Shame on you outi surance

Outsurance, service providers providing false information, lying to the customer and reporting the total opposite to outsurance.

Wrt geyser claim, the service provider stated the course of outcome with me, and reports something totally different to outsurance.

As a paying premium customer, I am advised and treated like a ******** for questioning the plumbers report.

As a matter of further questioning, I requested proof of the lieing plumbers cradentials, and proof of him being a qualified plumber... Again the response from the claims department is poor, defending a report of which its credibility is as strong as a Gupta telling the truth, and again the paying customer being treated like a ********.

As usual there is no superior available, so the claims department is operated Un supervised or Un controlled.

AS THE PAYING CUSTOMER I'm TOLD ONLY THE OUTSURANCE PROCUREMENT DIVISION MAY HELP ME, AND MY QUERY IS BASICALLY OF NO VALUE TO THEM, as the paying customer, I should be treated far better than a service provider, of who's judgment and report is based on a lie.

Outsurance prides itself on its core values of customer centtricity, and a company of values, but WHAT A ***** YOU TURNED OUT Outsurance.

Be warned, your claim or future claim, on a prized cherished possession, that you think you insurer has you back, may be assesed by unqualified service providers, resulting in claim denial, resulting in your hard earned money being paid wasted.

Shame on you outsurance, shame on you, I pity you, I pity your staff, for you are based on lies and the very worst customer service.

... But then again you outsurance are no different from the people involved in state capture, the exact principle of *****ing premiums with dodge after sales, and catchy sales gimmicks.

Tomorrow I will be looking at other insurers, and roo the day I decided to trust you as my insurer.

Shame on you... Shame on you... Shame on you...

0
Replies (3)
KP
Kamalan P's update02 Apr 2019, 13:08
Reviewer Update
Dear outsurance, I won't hold my breath for your claims manager, I'm still waiting for his or her call, after my initial complaint on your website. Pls fail my claim so can refer to the ombudsman. Also note with your claims manager Service provider 1... Paperwork was signed by myself after his inspection Service provider 2... Where is the paper work and who signed it off???? ... But let me guess, it must be in the fine print, that the paying customer does not need to validate???? Shane on you outsurance!!!!
OUTsurance
OUTsurance's reply04 Apr 2019, 11:40
Official
Good day killerb,

Thank you for bringing the matter to our attention. Zandi our claims manager has tried to call you on several attempts but was unsuccessful. She eventually got hold of your wife who informed her to speak to you. 

Please note we sent out 2 different plumbers and both their findings were identical. You mentioned that you had your own plumber come out to your premises however you have not provided us with the report.

Please email Zandi with a time that is convenient for you as she would like to discuss both our plumbers reports with you in detail. We would like to get the work completed for you.

Regards,
OUTsurance
KP
Kamalan P's update20 Nov 2020, 12:27
Reviewer Update
Better late than never, the Geyser actually burst a few months after all this rejection from outsurance. Anyways, egg on whose face now ???