sevice

When I called in on the 29 September to lodge a claim I spoke to Palesa hellen Sibanda . <br> <br> She took my ID number down got into my profile , I then began explaining what happened that I had a break in and they had stole my TV <br> <br> She told me that I need to send some proof through , receipt or pic of remote or box .<br> <br> Not once in the call had she mentioned that I was not covered ( as I heard yesterday that it was not activated on my profile ). I did as she asked and got the below response from her .<br> <br> I waited for her call yesterday as per below , at around 13:00 I contacted her and he response was that I am not covered due to not giving measurements for my thatch lapa , might I add that not once from the time I enquired about home content spoke to JH or Juane did anyone get back to me as the client and ask for these measurements (do u call this customer service ). <br> <br> Any way due to this service I have moved my insurance over to STD bank - I have gotten a better rate which means your company also has to give me R400 .<br> <br> I am utterly disgraced at outsurance I bragged about this company since I stared with them , now the service has become pathetic <br>