Settlement of claim

I submitted a claim with them over 2 weeks ago for a broken tablet. it was collected the next day by a company called New World.

on the 15th of December I received a call from New World and they said they were going to deliver a new tablet to me, but first I had to pay the excess. I paid it at 14:01 and sent them the proof of payment to *** and the reference number used was ***

I was told they received the payment and the tablet would be delivered to me latest Monday the 20th. Tuesday afternoon, after I had not heard a word from them. I called them on ***, the same number that's been calling me regarding the delivery of the new tablet.

Noone knows about the claim. I was transferred to maybe 6 people who all can't figure out where my tablet was or what I was talking about.

Either Outsurance needs to find a reliable company, who will replace or fix my old tablet. I'm beyond disgraced and shocked at the service this company "New World " has been giving me.

Their customer service is in the pits.

I'm going away on the 23rd and want either my old tablet back or a fixed tablet or a new tablet and I'm hoping Outsurance sorts it out as they referred me to this company