Service with empathy and friendliness - UNSURPASSED OUTSURANCE service

The service I received from PALESA LEJWANE at Outsurance was amazing. I had to claim on my pet insurance, my bay cat got injured badly. But fortunately, I can afford to pay for this insurance because their premiums are the best in the industry and the cover that you get are awesome! Nothing to worry about. I logged my claim online and was amazed how fast she send communication on what they need to assist with the claim. I sent it and not long after received confirmation the claim is accepted. She kept me up to date that they requested information from the vet and then processed the claim immediately upon receipt of the vet documents. Then received a call to inform me that the amount will be paid to my account, explained how the co pay works. BUT the best was in how kind she was for asking how is Luca doing! She wanted to know what exactly happened and had so much empathy with Luca! You dont get people any more that does that, usually you are just a number.... NOT with Outsurance! She then also had a quick review of my policy and highligted discounts that are available etc. Again she did not have to inform me how I could save more, she could have just end the call and move to next client. She made me feel important in the sense she wants me to have the best value and cover, all the while being very friendly. She left me with no troubles. No where did I have to worry or phoned million times. Surely that is what fantastic service is all about!