Service sucks

Last week Monday I called outsurance regarding the content cover, which I clearly don’t understand. I have cover for my jewellery and rings , which actually doesn’t cover anything. I’m not even sure why I pay this cover. Mr Wright had a few friends over a couple of items went missing, I guess what outsurance says to me, The Jewellery will only be covered should their be an armed ******* – however I’m not covered when they break into the house, like I’m confuse, what’s an armed ******* in the house? The next person says I will only be covered should the house burn and the jewellery gets burned in the fire. I’m like totally confused, I need to see the disclaimer on the jewellery cover. I also requested for the call recording and still waiting for it. I’ must add that lately im not impressed by Outsurance Special conditions • THE SUM OUTSURED NOTED FOR JEWELLERY, WATCHES AND GOLD COINS SHOULD BE THE TOTAL REPLACEMENT VALUE OF ALL SUCH ITEMS INSIDE THE HOME AT THIS ADDRESS. • ALL CONTENTS, INCLUDING JEWELLERY, WATCHES, GOLD COINS, CELL PHONES AND PORTABLE ELECTRONIC EQUIPMENT ARE ONLY COVERED WHEN THEY ARE INSIDE THE HOME AT THIS ADDRESS. TO ENJOY COVER OUTSIDE OF THE HOME, OUT-AND-ABOUT COVER NEEDS TO BE TAKEN OUT.