PN
Phumzile N
1 reviews | Active since Apr 2017
07 Jul 2025, 08:24
Service slow
Lost my mother on Tuesday last week,submitted a claim on Wednesday.claim not paid or feedback and funeral was on Sunday had to make a loan and yet have funeral cover for such. Very disappointed with outsourance service during this time of my mother's passing
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
07 Jul 2025, 08:51Good morning Phumzile,
We are so sorry for your loss and send our condolences.
We understand that this is a very stressful time for you and are so sorry for the disappointment.
Our claims manager is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
We are so sorry for your loss and send our condolences.
We understand that this is a very stressful time for you and are so sorry for the disappointment.
Our claims manager is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply07 Jul 2025, 08:51
Official
Good morning Phumzile,
We are so sorry for your loss and send our condolences.
We understand that this is a very stressful time for you and are so sorry for the disappointment.
Our claims manager is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
We are so sorry for your loss and send our condolences.
We understand that this is a very stressful time for you and are so sorry for the disappointment.
Our claims manager is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
15 Jul 2025, 10:37Good day Phumzile,
We would like to again apologise for the disappointing service experience through a naturally challenging and emotional time.
Our advisor could have definitely assisted you more promptly. The service transgressions have been addressed internally.
We can confirm that your claim has been settled and paid.
Regards,
The OUTsurance Team
We would like to again apologise for the disappointing service experience through a naturally challenging and emotional time.
Our advisor could have definitely assisted you more promptly. The service transgressions have been addressed internally.
We can confirm that your claim has been settled and paid.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply15 Jul 2025, 10:37
Official
Good day Phumzile,
We would like to again apologise for the disappointing service experience through a naturally challenging and emotional time.
Our advisor could have definitely assisted you more promptly. The service transgressions have been addressed internally.
We can confirm that your claim has been settled and paid.
Regards,
The OUTsurance Team
We would like to again apologise for the disappointing service experience through a naturally challenging and emotional time.
Our advisor could have definitely assisted you more promptly. The service transgressions have been addressed internally.
We can confirm that your claim has been settled and paid.
Regards,
The OUTsurance Team
Best regards,