rL
riaan L

1 reviews | Active since May 2014

18 Jan 2017, 11:18

Service provider given provided worst service ever

<p>Outsurance appointed a Ford Accredited Panel beater to attend to my reparis "Huson" however since has not been resolved </p> <p> </p> <p>The panelbeater gave me the run around until the last day of their trade in Dec 2016. then when i went to them they were closed... Obviously - I made it very clear that i will be relocating to JHB </p> <p> </p> <p>Now i took the vehicle for inspection and the panel beater could immediately tell me exactly were the repairs was done due to the poor workmanship from Huson. Never the less all is done and now i am being inconvenienced for this..</p> <p> </p> <p>I have requested feedback from you with no success, i have requested you now arrange a courtesy as this was not my issue in the first place.... Why is it so difficult to get information on this?</p>

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Replies (1)
OUTsurance
OUTsurance's reply20 Jan 2017, 15:41
Official

Thank you for bringing this matter to our attention. It is concerning that you our service provider gave you the run around. Our client liaison team has contacted you to resolve this matter. We will arrange car hire for you once your vehicle has been sent to the new service provider. Sorry for the delay and inconvenience.

Regards, Kelvin