Service over and above!

I have been a happy client of Outsurance for many years now. That said, in support of a friend, I cancelled my policy – with my cover coming to an end in July. I had received my OutBonus last month. As luck would have it, despite a single claim some 5 years back – my 10 year old dropped his iPad at home, and broke his screen. I was VERY sceptical that Outsurance would cover my claim, especially since I was only their client until the end of this month.

Added to this, my Out-and-About did not list the iPad in question, AND I was not covered for it under household items. Despite all of that, the fantastic Busi Buthelezi said she would make an enquiry with management. Imagine my surprise when, given my low claim history, they agreed to make a plan. A quote was generated on what I would have paid, were the iPad to have been registered under Out-and-About, with a very reasonable excess payment being required. This was yesterday. Today, I was already contacted by the provider who will repair the iPad, with collection happening tomorrow.

This is truly above and beyond what was required – and I am mightily impressed. Thanks to Busi and Outsurance. If I ever need a new insurer again, I won' think twice in returning to Outsurance!