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BP
Blantina P

1 reviews | Active since Feb 2019

07 Feb 2019, 17:10

Service NOT provided

I'm very disappointed with outsurance. I have requested assistance regarding my door that doesn't close from December 2018, because my house is in the rural area they said they will find someone and get back to me. However I have not received anyone or any call to get assistance. I'm truly disappointed, because I now have to pay from my pocket for services that I qualify for in my cover.

0
Replies (4)
OUTsurance
OUTsurance's reply08 Feb 2019, 13:08
Official
Good day Blantina,

We acknowledge receipt of your complaint. What you have described is unacceptable. We have requested urgent assistance.

So sorry for the lack of assistance.

Regards,
OUTsurance

Best regards,

OUTsurance
OUTsurance's reply08 Feb 2019, 13:22
Official
Cardo our claims manager has been unsuccessful in his attempts to call. He has sent you an email. Please can you respond to his email with a time that is convenient for you.

Regards,
OUTsurance

Best regards,

BP
Blantina P's update08 Feb 2019, 14:02
Reviewer Update
Good Day, I'm currently out of the country and I have requested my sister and friend to call on my behalf and they were told the same thing as I did. to make the arrangement, please contact my sister Lindi Makhele on *** to get hold of me +*** looking forward to your response
OUTsurance
OUTsurance's reply08 Feb 2019, 15:50
Official
Good day MB Phalo,

We humbly apologise for not getting back to you regarding registering your claim. 

We contacted you to get your claim registered and you informed us you are overseas. As per your request we have registered your claim and a service provider has been appointed to assess the damages.

We will continue to liaise with your sister until the matter has been finalised.

Regards,
OUTsurance

Best regards,