Service not great

I have in the past been complaining about Outsurance and they come back to me everytime I log a report on Hello Peter which I find unacceptable as this is a waste of time.<br> <br> First off about a year and half ago I called Outsurance and said I was adding another car of my dads to a policy that I had intially for my car and yet the consultant never refunded me 400 rand for the new client it seems you have to ask for it. Today i called because I wanted a quote on my boyfriends bakkie and I asked what I get if this new client comes on board with Outsurance. The consultant was friendly and said for every new customer that you bring aboard you will get 400 rand but I need to ask for it is that not dishonest, in my opinion they should also ask if it i a new client you are bringing on board. So I mentioned my dad and his car that I brought on board and had intially told the consultant that this was a new car that I was bringing on for my dad. I lost a R400 for that transaction because Outsurance in my opinion did not want to pay the 400 rand. I asked the consultant to look into this as there was recordings and you will see by the policy that the Jetta was the first car I registered with Out