YN
YOLANDE N
1 reviews | Active since Aug 2009
20 Jan 2023, 14:53
Service not good anymore
At first the service was great. Now we have 4 open claims and the service providers are just not pitching. The one claim outsurance does not seem to know about. Can someone competent please sort this out!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
24 Jan 2023, 11:22Good day Yolande,
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Warren our claims manager contacted you to address your concerns and to discuss the recourse with you. We will remain in contact with you up until all claims have been finalised.
Thank you for accepting our sincere apologies.
Regards,
OUTsurance
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Warren our claims manager contacted you to address your concerns and to discuss the recourse with you. We will remain in contact with you up until all claims have been finalised.
Thank you for accepting our sincere apologies.
Regards,
OUTsurance
OUTsurance's reply24 Jan 2023, 11:22
Official
Good day Yolande,
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Warren our claims manager contacted you to address your concerns and to discuss the recourse with you. We will remain in contact with you up until all claims have been finalised.
Thank you for accepting our sincere apologies.
Regards,
OUTsurance
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Warren our claims manager contacted you to address your concerns and to discuss the recourse with you. We will remain in contact with you up until all claims have been finalised.
Thank you for accepting our sincere apologies.
Regards,
OUTsurance
YN
YOLANDE N's updateReviewer Update
06 Feb 2023, 14:24And I am still sitting with the same problem. Your accredited suppliers or fixers are all useless. They never pitch to do the work!! If my issues are not sorted and payments made today I will go to the Ombudsman
YN
YOLANDE N's update06 Feb 2023, 14:24
Reviewer Update
And I am still sitting with the same problem. Your accredited suppliers or fixers are all useless. They never pitch to do the work!! If my issues are not sorted and payments made today I will go to the Ombudsman