Service not fulfilled!!

My husband has been dealing with Outsurance since our car accident. After going to the assessor, he claimed that the damage to our car was not due to the accident, insinuating that we are lying about it, there are many things in the report which does not add up. My husband therefore insisted to see this assessors qualifications or demanded a second opinion. <br> <br> After much debate Outsurance agreed that we could take it for another opinion. We have asked them to recommend someone and they advised that we should have it looked at and then inform them of the outcome, after we did, this company confirming that the damages were due to the accident, Outsurance is now refusing to pay our damages, as \\the service provider is overcharging\. They have not failed to accept our payment every month but now they are refusing to deliver on their service. Had they suggested another option i would have understood\""