SERVICE LEVELS ARE SHOCKING

I received a phone call on the Jul the 4th 2024 from one of the consultants to see if they can beat my current insurer's premiums. At first the consultant had details that weren't only mine but also a colleague that works at the same company as me. This to me was very concerning, I asked for the consultant to find out where this information was obtained from and get back to me. I got a response back from the consultant on the 8th of Jul 2024 stating she isn't sure however asked if we could still do a quotation and if she can't beat my current premium, she would ensure that I get the R500/R1500. Unfortunately, Outsurance was unable to beat my current insurer, I received the relevant link and OTP where I filled in the information required and was shortly after called by the promotions department to provide them with my claims history letter to qualify for the R1500. I then obtained the relevant document and sent it through. I received a phone call on the 10th of Jul 2024 while I was in a meeting and unable to answer and shortly after received an Email and SMS to fill in the details. Once I had availability to access the email and open the link provided it stated that the link was expired. I sent an email back to the *** with proof that the link is expired and asked for assistance on a way forward the very same day. In the email it states that someone will be in contact within 24hrs and I still haven't been contacted regarding my query. For a company that pushes to say that they provide nothing but the best service this seems to be very untrue thus far.