Service... Lack thereof

Wondering if this will get a response from outsurance..MY LAST TRY BEFORE OMBUDSMAN .. Waiting for someone to call me back re my query.... Was sold a product 25 October.... BELLS AND WISTLES.. .. 27 November the correct premium is deducted, along with another on same day and then a THIRD on 2 December!!! No one has yet called me back despite several promises made, and one by a manager no less..... No one has listened to the call of October as I requested? Why was I sold one product only to be told that it's wrong and why must I pay for the error? And no one has made any arrangement to accommodate me. Outsurance are you there? Can someone give feedback? Last guy I spoke to last Friday made beautiful promises of feedback... "No need to call us ma'am, I will take ownership and call you on Monday, or at least send you an email ma'am" .... Yes I am WAITING... CALL ME OUTSURANCE... GIVE ME E FEEDBACK AND PUT ME, your loyal client of years FIRST.... Let me pay for what I was sold.... Own up to the error and don't let me pay for internal errors. CALL ME