Service Improvement

Outsurance called me last week Wednesday notifying me that they wanted to pay me back the access amount to my account. I was told that in 48 hours after confirmation with C, it will be done. After the call ,I made a call to Outsurance legal department to validate the call. With confidence I was told that yes C (from Outsurance), had indeed called me and the call was legit. Called outsurance today ,spoke to 4 people to get to the last person saying C is not around and she is the only person who can assist me. I was asked to leave my phone number and will be called back by C, instead my wife calls me to tell me C called her to give her another 48 hours but now my wife has to give confirmation about my account. Amazing , how the company became to small that a chase study can only be dealt with by one person, what I find odd is- why my wife has to confirm my account details and no call back is ever made to me. She is provided and additional 48 hours. But the money is not the issue here ,rather the assurance of you getting good service when you need to. Pay my premiums, don't I or is it to get good rated service. No explanation is provided and the sense of responsibility is not there. One seems to wonder if this is a new trend in South Africa.Is this the outsurance I know ? Dont think so .# Outofservice