1 reviews | Active since Sept 2015
Service has gone from bad to worse
Service has gone from bad to worse. I'm insured with Outsurance for almost a year and have had endless issues with them, I'm waiting for the year to lapse and will then move to the next insurer. None of the requests done on the app are ever captured and the rude consultants that call you back when they feel like insist that you leave your meetings to answer their questions. I've started putting clear instructions to not call me between my working hours but the consultants ignore that.
My latest issue is that the amount charged to my bank does not match the amount that is on my latest policy schedule, I've raised this on the app and spoke to 2 consultants but did not get any answers as to why I'm being overcharged.
We are very sorry to see how you feel about our service!
Our client care manager contacted you and your concerns were discussed.
Our client care advisor did contact you at the agreed time, but you were unfortunately not available to take our call. Although you made it clear you want to cancel, we cannot ignore your feedback about poor conduct and are investigating this.
Lesego will contact you with final feedback on your request for discount.
Regards
OUTsurance
We are very sorry to see how you feel about our service!
Our client care manager contacted you and your concerns were discussed.
Our client care advisor did contact you at the agreed time, but you were unfortunately not available to take our call. Although you made it clear you want to cancel, we cannot ignore your feedback about poor conduct and are investigating this.
Lesego will contact you with final feedback on your request for discount.
Regards
OUTsurance