Service getting worse by the day

Sorry to say but this company's service is getting worse and worse by the day and I am considering moving my business. Over a two-week period, I have been promised that a certain company in Port Elizabeth, Pieter Rademeyer Plumbers, will contact us regarding our burst geyser. After several calls to that company and Outsurance, the former has not received any instruction from Outsurance yet despite promises by each one I deal with at Outsurance that they will attend to it immediately. I have loaded this complaint on their website as well without any response either. Claim ***.