Service Excellence

I hope this email finds you well. I wanted to share my recent experience with OUTsurance and highlight the exceptional service I received from Shivanie Naidoo.

On December 1, 2025, I contacted OUTsurance to adjust my policy. From the very start, Shivanie was incredibly professional and handled my call with the utmost care. Despite the poor call quality and frequent interruptions, she went above and beyond by calling me back to ensure we could finalize the transaction smoothly and efficiently.

What truly stood out was Shivanie's proactive approach. I had anticipated a challenging process, but she made it surprisingly easy and even managed to save me more money than I expected. It was an absolute pleasure to work with someone of her caliber, and I am genuinely grateful for her assistance.

Thank you, OUTsurance, for having such dedicated and capable professionals like Shivanie on your team. She truly exemplifies outstanding customer service.