AT
Akbar T
1 reviews | Active since May 2014
18 Mar 2021, 21:45
service
I got debited twice in March with no explanantion.
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Replies (1)
OUTsurance's replyOfficial
25 Mar 2021, 10:36Good day Akbar,
Thank you for bringing this to our attention and at the same token we sincerely do apologise for incorrectly debiting your account.
After responding to your review privately, we escalated the matter for urgent attention. Danicia our client services manager has been in contact with you to get the matter resolved, we can confirm the refund has been processed.
Regards,
OUTsurance
Thank you for bringing this to our attention and at the same token we sincerely do apologise for incorrectly debiting your account.
After responding to your review privately, we escalated the matter for urgent attention. Danicia our client services manager has been in contact with you to get the matter resolved, we can confirm the refund has been processed.
Regards,
OUTsurance
OUTsurance's reply25 Mar 2021, 10:36
Official
Good day Akbar,
Thank you for bringing this to our attention and at the same token we sincerely do apologise for incorrectly debiting your account.
After responding to your review privately, we escalated the matter for urgent attention. Danicia our client services manager has been in contact with you to get the matter resolved, we can confirm the refund has been processed.
Regards,
OUTsurance
Thank you for bringing this to our attention and at the same token we sincerely do apologise for incorrectly debiting your account.
After responding to your review privately, we escalated the matter for urgent attention. Danicia our client services manager has been in contact with you to get the matter resolved, we can confirm the refund has been processed.
Regards,
OUTsurance