service and quality sliding away

Outsurance, what happened to your service? I have been a client of yours for quite a while, although we have had some heated exchanges over the years, your customer service and customer care were beyond approach. But that has all changed over the last decade, im not sure if the accountants have taken over your customer service and marketing department, or if you have grow too greedy and your focus is more on profits than customers, but something has changed. My last dealing with you have left a bad taste in my mouth, and i cannot shake the feeling of being "cheated" for lack of a better word