1 reviews | Active since Mar 2017

10 Mar 2017, 14:13

Service and Payout

<p>I received excellent service from the moment I had the accident, and in the months to follow with retreiving the excess from the third party.</p> <p> </p> <p>I would have rated 5 stars except that I was paid out a shocking amount for my car that was written off (even though it was insured for replacement value), and I had to fight with them to get out an additional amount my car was insured for for upgrades, that I would have forfeited had I not reminded them and insisted on it.</p>

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Replies (1)
OUTsurance
OUTsurance's reply13 Mar 2017, 14:42
Official

Hello Lizel

Thank you for your over-all feedback and kudos to Roxanne for her sterling efforts in recovering your excess.

I requested our claims manager to look into the detail of the settlement amount and contact you with proper feedback.

Regards

Dinky