Service

Hi. My car was involved in an accident and it was booked for repairs. I then got a courtesy car. While my car was at the panel beater, I used to get update messages about the progress of the repairs. My car was at the panel beater for about two weeks. Then one morning I got a message from Outsurance saying that I need to return the courtesy car the following day or else. I will have to pay for the courtesy car myself. Later I got a call from the panel beater asking if I got the message saying the car has been repaired. I said no. The last message I got from you guys, was saying the car is being assembled and once finished it will be sent to wash bay. That was the previous day. I then called Outsurance and told them that I was not happy with their service. These insurance companies are only out there to chow our money but their services are poor.