Seriously what the hell?

I am quite ****ed off by Outsurance.

I requested a quote. all went well but the quote was rather expensive. so I responded in writing that I did not want the policy. and that monthly premiums should not be deducted without my explicit permission in writing.

These emails that I sent multiple times were simply ignored. and Since December 2018 premiums have been deducted from my account even though I explictly stated that I do not want the policy. I have called I have sent more emails. I am simply ignored and premiums still went down. Now my policy is finally cancelled but what about all the premiums that were debited from my account? The way it's going now I feel like Outsurance took thousands of rands in premiums without any service delivered and no intention of paying my money back. I spoke to a team manager Khumo Moeng who told me to contact him directly. I responded to his email(just the one). I forwarded the relevant emails directly to him, And sent multiple emails requesting feedback. There has been no feedback or response in over a week.

I guess the only thing OUTsurance does insure is insuring money goes OUT of your account. "You always get something OUT" of your account.