serious attitude and push from call centre staff

I got a call from one of the Outsurance Life call centre staff, one of the rudest people I have ever dealt with, firstly, when I said i could not take her call as I was busy with a customer, she gave me a lot of lip and refused to acknowlege that I was unable to take her call,. She phoned back a day or 2 later, same attitude, what she said would be 5 minutes was half an hour of attitude issues, when I refused to take up the policy as I said I wanted comparitive quotes from other insurers, again major attitude and I was told that I now had to tell the other insurers that I had been declined cover. Is this really the face of your business? last call mentioned was yesterday 10:15am