IS
Ian S

1 reviews | Active since Aug 2011

05 May 2020, 12:43

SENIOR MANAGEMENT THAT DO NOT CARE

"NOBODY LISTENS" you ask to speak to a SENIOR MANAGER and what do you get, is some supervisor in customer service that quite honestly does not have the authority to make a change to your policy Although you have begged, pleaded and insisted that you want to speak to a Senior Manager this does not happen If my company survives Covit 19 is yet to be seen, I am doing all possible to try and keep my employees paid, pay my suppliers, pay my rent, and a whole lot of other thing BUT I AM NOT IMPORTANT ENOUGH FOR OUTSURANCE MANAGEMENT they hide away So maybe it's better that I cancel my policy and move to a reputable company that cares about it's customers Luckly enough I have all the recorded calls so i can put them on social media for all to listen too

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Replies (1)
OUTsurance
OUTsurance's reply06 May 2020, 11:51
Official
Hi Ian

You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing service you describe regarding your query. We completely understand how the experience has made you feel and certainly not insensitive to your concerns.

We have escalated this matter to our Client Care Manager to contact you and address your concerns as well as assist with resolve. Please expect a call from our Manager.

Regards
OUTsurance