1 reviews | Active since Jun 2017

20 Dec 2018, 09:29

Self centred Outsurance

I attempted to cancel my policy with Outsurance. A better policy with lower premiums, no penalties when I claim due to an accident not due to my error and the best premium without having to insist on it with follow-up calls and being able to communicate via email some of the reasons.

The agent insisted, after several attempts of asking, begging, getting annoyed, on trying to convince me otherwise. He was wasting my time and disrespecting me by continuing in this fasion. Very disappointed that Outsurance doesn’t respect their customer’s wishes.

0
Replies (1)
OUTsurance
OUTsurance's reply27 Dec 2018, 14:48
Official
Hello marna-du-toit

We are sorry the cancellation process was time consuming and left you with such a poor impression.

The cancellation letter was sent and the matter has been referred to the relevant advisor's manager to audit call and discuss the matter further internally.

Our best wishes
Regards
OUTsurance

Best regards,