Sechaba accused me of using vulgar language - please pull up the call and listen

Outsurance why do you hire people that never listen, talk back and are extremely rude to clients - Sechaba mentioned that I was using vulgar language on a call which I did nit - he would not allow me to talk - gave me no chance to. It is the second incident with outsurance where yur managers feel they can talk to people however - when you wish to talk they shoot you down and cut the call. I would like a written apology as he also stated that ABSA and NEDBANK insurance providers are not as big as outsurance - that is unetical to compare insurance companies. When I said I will compalin he even said please go ahead and do so and nothing will happen. So because you are big and feel untouchable maybe you feel like new clients do not matter - and you can treat anyone just the way you want over the phone. Please hire better staff - the minute you become hard or rough - they are rude and over talk the client - is that how you train your staff.