TM
Thato M
1 reviews | Active since Aug 2016
04 Apr 2025, 12:20
Scheduled policy cancelation
Hi I want to cancel a policy that’s scheduled OT*** I’ve emailed Amanda Molefe to cancel it but she seem to have ignored my request as I’ve discussed that I will want for her to cancel that policy.
I need for it to be canceled and kindly email me a conformation that it has been done to ***
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Replies (2)
OUTsurance's replyOfficial
04 Apr 2025, 12:34Hello Thato
Please accept our sincere apologies for a frustrating service experience!
Our client care manager will assist you, but we will also address service concerns identified, with our advisor. We notice the projected start date was postponed, but policy was not cancelled.
Thank you for bringing the matter to our attention.
Regards
The OUTsurance Team
Please accept our sincere apologies for a frustrating service experience!
Our client care manager will assist you, but we will also address service concerns identified, with our advisor. We notice the projected start date was postponed, but policy was not cancelled.
Thank you for bringing the matter to our attention.
Regards
The OUTsurance Team
OUTsurance's reply04 Apr 2025, 12:34
Official
Hello Thato
Please accept our sincere apologies for a frustrating service experience!
Our client care manager will assist you, but we will also address service concerns identified, with our advisor. We notice the projected start date was postponed, but policy was not cancelled.
Thank you for bringing the matter to our attention.
Regards
The OUTsurance Team
Please accept our sincere apologies for a frustrating service experience!
Our client care manager will assist you, but we will also address service concerns identified, with our advisor. We notice the projected start date was postponed, but policy was not cancelled.
Thank you for bringing the matter to our attention.
Regards
The OUTsurance Team
TM
Thato M's updateReviewer Update
04 Apr 2025, 13:52Thank you for your respond really appreciate
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Thato M's update04 Apr 2025, 13:52
Reviewer Update
Thank you for your respond really appreciate