******** me again
Outsurance overcharged me for more than a year. After a big fight they gave me a new policy on 10/18/17 that sort of makes up for the overcharging they did for more than a year.
They promised it's valid for 12 months, but guess what, today , just 3 months later, they change the policy to a higher charge,
Amazing
Hello Coligny-Marloth
We are sorry you feel this way.
We contacted you and discussed all facilities are rerated annually as yours have in March every year thus far.
Upon assisting you in October, our advisor did not discuss the rerate details with you, as it was too far in future to know what the rerate outcome would be.
Our client care manager assisted you.
We furthermore appreciate your argument side. I can appreciate the argument to be made on what our documents state that premiums are guaranteed for 12 months however there are many variables_that could change premiums and argument could also be made for when we give_
discounts, we do not hold that discount until the re-rate but we rather
apply it for the next collection.
Regards
OUTsurance
Best regards,
Hello Coligny-Marloth
We are sorry you feel this way.
We contacted you and discussed all facilities are rerated annually as yours have in March every year thus far.
Upon assisting you in October, our advisor did not discuss the rerate details with you, as it was too far in future to know what the rerate outcome would be.
Our client care manager assisted you.
We furthermore appreciate your argument side. I can appreciate the argument to be made on what our documents state that premiums are guaranteed for 12 months however there are many variables_that could change premiums and argument could also be made for when we give_
discounts, we do not hold that discount until the re-rate but we rather
apply it for the next collection.
Regards
OUTsurance
Best regards,