1 reviews | Active since Nov 2022
******** and blood suckers Outsurance
I have never experienced such nonsense of client service, no call back, no feedback on email or sense of customer service & urgency.
After phoning Outsurance on daily basis... Since the 11th of November 2022, argued my case and 3rd party claim, only last week Outsurance finally admitted to payout and overturned thier initially baseless decision to deny my 3rd party claim.
They want to do an apportionment payout, nonsense.. Just so they can save on not paying for full damages i have suffered due to thier guilty and gross negligent clients driver. Never, i will and must be paid out full damages my car has sustained!
Now its been over a week waiting for Outsurance to payout so i can fix my car.
Only when i called and finally got hold of them, they tell me they waiting on thier client consent to go ahead, that they have sms, called and emailed their client but he or she is not responing. Now why this be my problem or should i suffer further due to this.
My advice, look at their intensive advertising across all platforms, tv, social media.. Its lies because they are loosing and bleeding clients!
For peace of mind and sanity stay away from Outsurance! I will keep on till my car is fixed to pre-accident condition!
Our legal liability claims manager contacted you after having received your complaint and also throughout the time, providing you with feedback.
Mmeli explained the reason for the apportionment with you. Coupled to this, arrangements have been made for the assessment, and we will provide you with a further update as soon as possible.
We are not insensitive to the inconvenience you are suffering, but assure you we will always act correctly.
Regards
OUTsurance
Our legal liability claims manager contacted you after having received your complaint and also throughout the time, providing you with feedback.
Mmeli explained the reason for the apportionment with you. Coupled to this, arrangements have been made for the assessment, and we will provide you with a further update as soon as possible.
We are not insensitive to the inconvenience you are suffering, but assure you we will always act correctly.
Regards
OUTsurance
